FAQs
SHIPPING & DELIVERY
How long does shipping take?
Orders are processed within 1-3 business days. Standard shipping takes 5-10 business days, while express shipping delivers within 2-5 business days. Delivery times may vary based on location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your package on our website or the carrier’s site.
What if my package is lost or delayed?
If your order is delayed beyond the estimated timeframe, please contact us at spadesanddiamondsclub@gmail.com. For lost packages, we’ll work with the shipping provider to resolve the issue.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
How do I start a return?
Email us at spadesanddiamondsclub@gmail.com with your order number and reason for return. We’ll provide return instructions and a shipping address.
Do you offer exchanges?
Yes! If you need a different size or color, contact us within 14 days of receiving your item, and we’ll assist with the exchange process.
Are returns free?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
SIZING & FIT
How do I find the right size?
Check out our Size Guide on the product page for exact measurements. If you're between sizes, we recommend sizing up for a more relaxed fit.
Do your clothes fit true to size?
Yes! Our pieces are designed to fit true to size. If a product runs smaller or larger than usual, we’ll mention it in the product description.
What if my item doesn’t fit?
No worries! You can exchange it for a different size within 14 days of receiving your order.
PAYMENT & CHECKOUT
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I use multiple payment methods?
At this time, only one payment method can be used per order.
Is my payment information secure?
Absolutely! We use SSL encryption and trusted payment processors to keep your data safe.
Do you offer Buy Now, Pay Later options?
Yes! We offer Afterpay, Klarna, and Shop Pay Installments so you can split your purchase into smaller payments.